Frequently Asked Questions

At River Lofts at Tobacco Row in Richmond, VA, we blend comfort with style in every floor plan. Got questions? Our FAQs page is designed to provide you with insightful answers about our vibrant community, making your apartment search seamless and enjoyable. Dive in and get informed today!

  • What do I need to bring with me when applying or touring?

    Please bring a valid photo ID or driver's license when touring The River Lofts at Tobacco Row Apartments in Richmond, VA. Applications also require your Social Security information and proof of income.

  • Will you run a background check as part of the application process?

    Yes, The River Lofts at Tobacco Row Apartments in Richmond, VA, conducts background screenings that evaluate credit, rental, and criminal history for each applicant over age 18 who will reside in the apartment home.

  • What are the income requirements to qualify?

    The River Lofts at Tobacco Row Apartments in Richmond, VA, requires applicants to provide proof of income of at least three times the monthly rental amount. If you will be providing an offer letter, or will not personally be providing proof of income, please reach out to our team directly. Our leasing team can assist with questions about rental criteria and the application process.

  • What are the application and administrative fees?

    At The River Lofts at Tobacco Row Apartments in Richmond, VA, the application fee is $60 per adult and the administrative fee is $250. Contact our leasing team with any questions about these fees.

  • How much is the deposit?

    The River Lofts at Tobacco Row Apartments in Richmond, VA, offers flexible security deposit programs, including refundable and non-refundable options. Contact our leasing team to learn more about available options and the application process.

  • What is your pet policy?

    The River Lofts at Tobacco Row Apartments in Richmond, VA, is pet-friendly and allows up to two pets, including dogs and cats of all breeds, weights, and sizes. Conditional approval of pets is required at the time of application. Contact our leasing team with pet policy questions.

  • What lease terms are available?

    The River Lofts at Tobacco Row Apartments in Richmond, VA, offer flexible lease terms ranging from 3 to 15 months. Contact our leasing team to learn more about current lease options and availability.

  • Is renters’ insurance required?

    Yes, renters’ insurance is required at The River Lofts at Tobacco Row Apartments in Richmond, VA. You may obtain your own policy or contact our leasing team for assistance with coverage options available through us.

  • How do I pay rent?

    Residents at The River Lofts at Tobacco Row Apartments in Richmond, VA, can conveniently pay rent online through the Resident Portal or by mail.

  • What is included in the monthly rent?

    Monthly rent at The River Lofts at Tobacco Row Apartments in Richmond, VA, includes your apartment home and access to all community amenities. Utilities, fees, and additional services are separate from the monthly rent.

  • Is smoking allowed on the property?

    No, The River Lofts at Tobacco Row Apartments in Richmond, VA, is a smoke-free community. Contact our leasing team if you have additional questions about community policies.

  • Is laundry available in-apartment or on-site?

    All apartment homes at The River Lofts at Tobacco Row Apartments in Richmond, VA, include laundry appliances inside the apartment for convenient access to laundry at home.

  • What are the parking options?

    Street parking is available at The River Lofts at Tobacco Row Apartments in Richmond, VA, on a first-come, first-served basis and is not guaranteed. Monthly parking is also available for rates ranging from $45 to $120. Contact our leasing team for current availability.

  • Do you offer corporate leases?

    Yes, corporate leases are available at The River Lofts at Tobacco Row Apartments in Richmond, VA. Contact our leasing team to learn more about corporate leasing options and availability.

  • Do you have a preferred employer program?

    Yes, The River Lofts at Tobacco Row Apartments in Richmond, VA, offers a preferred employer program with waived application and administrative fees for eligible employees of VCU / VCU Health, Amazon, Capital One, Nelnet, Publix, teachers and educators, active or retired U.S. military, healthcare professionals, EMS, police, and firefighters. Contact our leasing team for more details!

  • What languages do your team members speak?

    The leasing team at The River Lofts at Tobacco Row Apartments in Richmond, VA, speaks English and can assist with questions about apartments, availability, and the leasing process.